FAQs

How does the Kids Ski Free program work?

Ski and Snowboard rentals are FREE for kids age 12 and under with a 4 day adult rental. One child per adult, you must select the junior ski or snowboard package for each child. The reservation system will automatically calculate the FREE child. All Christy Sports locations offer Kids Ski Free, some affiliate locations do not offer Kids Ski Free program.

What is your cancellation policy? 

Please cancel your reservation 24 hours prior to your pick up day for a full refund. You can make changes at any time.

How do I receive a 20% discount? 

Book your reservation at least 24 hours in advance and receive a 20% discount off of walk in rates at all Christy Sports locations. Affiliate locations offer up to 20% off of walk in rates, please view the location page, for more information on the location you would like to rent from. Advance reservations require a $20 per person deposit by credit card. Affiliate locations require 15%-20% of your total as a deposit. If you need to book within 24 hours please call: 877.754.7627

Do you offer helmet rentals? 
All Christy Sports locations have helmet rentals, please reserve with your rental equipment. Adult helmet rental cost is $10.95 per day and Children helmet rental cost is $8.95 per day. Affiliate locations prices vary. Not all affiliate locations offer helmet rentals, view policies under affiliate location where you would like to rent equipment.

Do you offer a Damage Waiver for rental equipment?

Yes, all Christy Sports locations offer the damage waiver. The cost is $2 per person, per day. Damage waiver covers only breakage or damage of equipment, it does not cover loss, theft or personal injury. Some affiliate locations do not offer the damage waiver, please view policies under the location you would like to rent from.

When can I pick up my equipment? 

If you reserve your equipment for an AM pickup you will be charged for that day and can pick up your equipment when the store opens. If you reserve your equipment for a PM pickup you will not be charged for that day, and you can pick up your equipment any time after 3pm. If you reserve your equipment for an AM return you will not be charged for that day, equipment must be returned by 10am. If you reserve your equipment for a PM return you will be charged for that day.

Can someone else pick up my equipment?

Each customer renting equipment must be present for proper fitting by our professional rental technicians, and to sign rental agreement. Children under 18 must have a parent or guardian present to sign their rental agreement.

When should I make my reservation? 

Reserve your equipment as soon as you know your vacation dates. Some locations do sell out during the holidays and spring break. Equipment prices vary by location, please view locations and rates page.

What size ski boots and snowboard boots do you carry? 

We have ski boot sizes from a junior size 8 to an adult size 16, and snowboard boots to a size 15.

What ski length should I rent?

Your equipment will be custom fitted by one of our expert technicians, when you arrive at the store for pickup. If you would like to request a specific length before arrival, please make a note in the special request box on your reservation.

What if I bring my own boots? 

No problem, we have a price for snowboard only and skis only (poles included), this package does not include boots.

Can I pick up my equipment at one location and drop it off at another?

Yes, you can drop your equipment at any Christy Sports location. Affiliate locations must be returned to the store rented from.

What type of skier am I?

Type I Ski Cautiously, Type II Ski Moderately, Type III Ski Aggressively.

Is it possible to only rent ski or snowboard boots?

At all Christy Sports locations Ski Boots or Snowboard Boots Only is an option. Some affiliate locations do not offer a boots only option, view affiliate location page.

Do I need to rent poles?

Poles are included in all our ski packages as well as with skis only.

I made a mistake when entering my height/weight/size; what should I do?

Our stores carry an array of equipment in varying sizes, however during holidays & spring break volume of rentals is quite high so having the most accurate sizing would be best. You can make adjustments to your reservation by logging into your account or calling 877.754.7627.

Is the shop open Sunday morning? What are the shops hours?

During the winter season, all shops are open all day Saturday and Sunday. To find out the hours of a particular shop, please consult the page for the relevant location at Christy Sports.